Please contact us to discuss before booking if any of the following apply to you:
Less than 16 years old
Currently have an active cancer diagnosis
Recent surgery (last 6-12 months)
Currently pregnant
Treatments should be avoided if you are feverish or unwell. Please see cancellation policy below with details of how to reschedule.
Appointment Reschedule, Cancellation & No-Show Policy
Booking deposits: A non-refundable deposit is required to secure all bookings.
24-hour notice required to reschedule: We require at least 24 hours' notice prior to your appointment if you wish to reschedule it. If you reschedule with more than 24 hours' notice, your deposit will be rolled over to your next appointment. Otherwise, if it is within 24 hours of your appointment, your only option is to cancel the appointment if you no longer want it.
Cancellations & No-Shows: If you cancel, or if you miss your appointment entirely, your booking deposit will not be refunded.
Late arrivals: If you arrive late, your session will still end at the scheduled time to respect the next client. The full session price will still apply.
Emergencies & Illness: We understand that sudden illness or genuine emergencies happen. Please contact us as soon as possible, and we will evaluate deposit transfers on a case-by-case basis.